Shipping policy
Shipping & Delivery Policy
Last Updated: September 18, 2026
This Shipping & Delivery Policy applies to orders placed through the online store operated by:
TDC NET A/S
CVR Number: 40075267
P-number: 1024194090
Business Address: Teglholmsgade 1, 2450 København SV, Denmark
Email: elahlazos8@gmail.com
1. Order Processing
Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
During periods of unusually high order volume, processing may take longer than estimated. If there is a significant delay affecting your order, we will contact you using the contact information provided during checkout.
2. Estimated Shipping Time
After your order has been processed and dispatched, the estimated shipping time is generally:
8–15 business days
The estimated total delivery time, including order processing, is approximately:
9–18 business days
All delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, customs procedures, public holidays, or other circumstances outside our reasonable control.
3. Shipping Costs
We offer free standard shipping on eligible orders.
There is no minimum purchase amount required for standard free shipping unless otherwise clearly stated on the website or during checkout.
Any applicable shipping charges will be clearly displayed before you complete your purchase.
4. Order Tracking
Where tracking is available, customers will receive a shipping confirmation email after the order has been dispatched.
The confirmation may include a tracking number or tracking information that can be used to follow the shipment.
Please allow some time after receiving the shipping confirmation for the carrier's tracking system to update.
5. Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully check your name, street address, postal code, city, country, and other relevant delivery details before completing your purchase.
If you discover an error in your delivery information, please contact us as soon as possible at elahlazos8@gmail.com. We will make reasonable efforts to assist you, but we may not be able to change the delivery address once an order has been processed or dispatched.
6. Delivery Delays
Delivery dates shown on our website or communicated to customers are estimated dates.
Delivery may be delayed due to circumstances outside our reasonable control, including carrier delays, severe weather, customs procedures, transportation disruptions, public holidays, or unusually high shipping volumes.
If your shipment is significantly delayed, please contact us so that we can assist you in checking the shipment status.
7. Lost, Damaged or Incorrect Shipments
If your order arrives damaged, contains an incorrect product, or appears to have been lost during transportation, please contact us as soon as possible at:
Please provide your order number and, where applicable, photographs or other relevant information so that we can review the issue and provide appropriate assistance.
8. Failed Delivery or Returned Packages
If a package cannot be delivered because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the shipment within the carrier's required collection period, the package may be returned.
Please contact us if this occurs so that we can review the available options for your order.
9. Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at elahlazos8@gmail.com.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been dispatched, we may no longer be able to change or cancel it.
10. Returns
Shipping and delivery matters relating to returned products are governed by our Return and Refund Policy.
Customers should contact us before returning any product. The applicable return instructions and return address will be determined and provided by us after the return request has been reviewed and accepted.
Please do not send a return to our business address unless we have specifically instructed you to do so.
11. Contact Information
If you have questions about shipping, delivery, or your order, please contact us:
Company: TDC NET A/S
Email: elahlazos8@gmail.com
Business Address: Teglholmsgade 1, 2450 København SV, Denmark
CVR Number: 40075267
P-number: 1024194090